RESPONSIBLE SERVICE

The Vine Hotel

RESPONSIBLE
SERVICE

The Vine Hotel is committed to providing the highest level of responsible service and customer care. We have established a set of procedures to ensure that our staff deliver service responsibly in a safe social environment while minimising any risk of potential harm.

We are dedicated to servicing our locals and their communities and as such, have made a commitment to ensure the safety of our employees, patrons, contractors and communities.

RESPONSIBLE SERVICE
OF ALCOHOL

The Vine Hotel maintains that the responsible service of alcohol is a shared accountability amongst both venue and patron.
We are committed to serving our patrons in professional and responsible manner, complying with all applicable regulations as directed by the Victorian Gambling and Casino Control Commission and adhering to all endorsed Liquor Service Codes of Practice.

RESPONSIBLE SERVICE
OF GAMING

The Vine Hotel maintains that the responsible service of gaming is a shared accountability amongst both venue and patron.
We are committed to serving our patrons in professional and responsible manner, complying with all applicable regulations as directed by the Victorian Gambling and Casino Control Commission and adhering to all endorsed gaming Service Codes of Practice.

SELF
EXCLUSION

We offer Self Exclusion as recommended by Australian Hotels Association (Victoria) in all of our venues.
The program is offered to individuals who volunteer to exclude themselves from one or more gaming venues in Victoria and establishes an agreement between the individual and the venue, including:

  • Agreeing not to enter the gaming machine area or play electronic gaming machines at nominated venues
  • Authorising staff members to stop the individual from entering or remaining in the gaming machine area
  • Authorising photographs and personal details to be taken and then distributed to nominated venues and for those venues to display the photos in employee only areas
  • Acknowledging that venue staff at nominated venues have no legal duty implied by the exclusion deed
  • Waiving any right to sue venues that they have nominated to exclude from, their staff or the program administrator on the grounds of assault, defamation or failing on a duty of care to exclude

For more information on the program, please speak with venue staff or contact the Self Exclusion team on (03) 9654 3491.
The Vine Hotel is committed to providing the highest standards of patron care and responsible gambling.